Oz Extreme Geelong Snow Tours

Oz Extreme wants everyone to have a great time on the snow trips they organise.

To ensure the best ski trip possible there are a few terms and conditions that everyone needs to be aware of:

Make sure you also read through Oz Extreme’s Conditions of Carriage.

Oz Extreme Tour Operator’s Role

  • Upon your arrival at Oz Extreme your tour operator will check your name off the bus list and instruct you which bus you will be travelling on.
  • Once we have departed your tour operator will pass along an emergency contact manifest for you to complete.
  • At approximately 6.45am your tour operator will wake you for our designated breakfast stop at the Alzburg Mansfield and instruct you what time we will be continuing our trip (WITH or WITHOUT YOU).
  • At approximately 8.45am upon arrival at Mt Buller your tour operator will instruct you what time you are to return to the bus at the end of the day and at what time we will be departing (WITH or WITHOUT YOU).
  • Your tour operator will answer any questions you may have and direct you anywhere that you may need to be. e.g. Ski school etc.
  • Upon our departure your tour operator will do a head count once all are aboard (excluding person or persons arriving back at the bus after 4.59pm SHARP). We will depart.
  • At approximately 7.15pm your tour operator will let you know that we are about to arrive at our designated dinner stop and instruct you what time we will be departing (WITH or WITHOUT YOU).
  • For those person or persons that have hired gear from Oz Extreme upon our arrival back in Geelong you are to return your hire gear. Please do so in an orderly fashion. Your tour operator will give you instructions about returning your hire gear when you hire it.

Luggage

The Company accepts no liability for lost or damaged luggage. The company recommends that sufficient luggage insurance be obtained. Limit of one equipment bag, and one small carry bag. You may also bring one pillow per person and one small blanket per person.

Alcohol, Smoking and Drugs

Australian Federal and State Government Regulations prohibit smoking, the consumption of alcohol and the conveyance or ingestion of illicit drugs on coaches. Passengers under the influence of alcohol or illicit drugs will not be permitted to board the coach.

Disruptive Behaviour

Persons behaving in a disruptive manner may be removed from the coach at the sole discretion of the Coach Captain or an Oz Extreme staff member.

Seat Allocation

Seat allocation requests are not guaranteed. You are to retain the same seat you travelled to Mt Buller in for the return trip home. If you sit in another person’s seat you will be asked to return to your original seat.

Departure Times

Passengers must check in 30 minutes prior to departure. Bus Departs at 4.00am SHARP, with or without you.

Children

All minors under the age of 13 years must be accompanied by a chaperon aged 18 or over. A Parent/Guardian Authorisation form must be completed for all unaccompanied minors between 13 and 17 years of age. Children three years and over will be charged the applicable child rate with a confirmed seat.

Travel Insurance

Travel insurance is highly recommended when making all travel arrangements.

Other Conditions

The Company, and or their agents, will not be liable for any accident, injury or death or any passenger, nor loss or damage to personal effects or luggage, irrespective of the conditions from which such accident, injury, death; loss or damage may have arisen. The Company, and or its agents will not be responsible for any inconvenience, or loss occasioned to delays to services and additional cost of accommodation, transport and associated expenses and this includes adverse weather.

The Company, and or its agents reserve the right to cancel, vary or substitute any service in any way for any reason deemed necessary. The Company, and or its agents, reserve the right to refuse carriage of any person on any service and to remove any person from any service for any reason or in the interest of other passengers.

Refund Policy On Buses

All travel purchased on a Firefly Express with Oz Extreme is non-refundable. All bookings are final and neither transferable nor refundable under any circumstances (INCLUDING ILLNESS)

Refund policy On Shop floor Products, you also need to check your receipt.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@ozextreme.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@ozextreme.com.au and send your item to: Oz Extreme, Shop 4/147 Marshalltown Road, GROVEDALE VIC 3216, Australia.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Oz Extreme, Shop 4/147 Marshalltown Road, GROVEDALE VIC 3216, Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Approved by McIntyre & Statton Lawyers